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  • Metro Air Conditioning Heating & Services
    Thank you for sending Chaz! He is a quality employee all the way. Very polite and respectful. He arrived on time and even took the time to fully explain our problem. We will use this company again!
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  • Metro Air Conditioning Heating & Services
    Larry was very courteous and efficient. Job very well done on such a last minute, late night call. I appreciate Metro Air Conditioning Heating & Services for their fast repairs. Thanks Larry! He deserves a raise.
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  • Metro Air Conditioning Heating & Services
    I enjoyed my experience with Metro Air Conditioning Heating & Services. They handled their business with professionalism and neatness. They worked fast and made no mistakes the first time through. Mr. Dubose of Metro Air, we appreciate you.
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  • Metro Air Conditioning Heating & Services
    We have used them twice now and have had the best customer service! A great group of men have come out both times. They are always willing to fit us into their schedules. Definitely recommend!
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  • Metro Air Conditioning Heating & Services
    Great service....Larry was great. We will definitely used again, thanks mucho!
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  • Metro Air Conditioning Heating & Services
    I would highly recommend Metro Air Conditioning. Their techcian, Larry who represented their company was honest, fair and professional. They put in an aluminum coil unit by Trane and a new thermostat. They cleaned and serviced both units and filled them with freon. They worked with me and did a wonderful job and beat other air conditioning providers in our area. I would use them again and I would ask for Larry.
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  • Metro Air Conditioning Heating & Services
    I called Metro AC and not only did they answer right away, they came out right away. I was expecting for them not to respond until Monday AM, but I was amazed. They are very professional and an asset to your company. I will use your company for all of my AC needs and will tell my friends and family. They make you feel like you are family right away. Your company must promote family values and courtesy. Please recognize them within your company.
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  • Metro Air Conditioning Heating & Services
    I just want to let you know about my experience with Metro Air Conditioning. Chaz D was my technician for both of my AC problems. Both times, Chaz was able to explain everything step-by-step. He knew exactly what the problem was and how to go about handling the AC repair. Chaz is a very polite young man, and has experience in what he does. To me, Metro Air Conditioning is #1 in responding promptly with excellent customer service and experienced employees like Chaz are a great asset to them. Thanks Metro and Chaz D for your help.
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  • Metro Air Conditioning Heating & Services
    We were long time customers of a different heating and air condition company. When we had a problem with our unit we called them out. The responding technician said the repair would be $1000 and he would not be able to order the part until the next week. I was disappointed. His next statement of 'you might as well just buy another unit' made me very suspicious as this unit was a fairly new unit. We called another company, Metro Air Condition Heating Services, to get a second opinion. The responding technician, Larry, came out and didn't find anything wrong with the unit, expect an oddly cut wire. The repair was about $80 ($920 less than the recommended repair from the other company and thousands of dollars less than an unnecessary replacement of a new central AC unit). Larry was very professional. When I shared what the prior company recommended and quoted, he simply said that was not what he was seeing as the issue and that he was glad to be able to help. Now that's a good work ethic and strong integrity. We will never go back to the old heating and air condition company we were with before Metro Air Conditioning Heating Services. Chaz and Cory, of Metro Air Conditioning Heating Services, have serviced our units since Larry's initial visit and we've been very satisfied.
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  • Metro Air Conditioning Heating & Services
    My husband and I wanted to thank you Larry and Chaz for helping us out last week. We appreciate it very much you putting us up in a hotel for 2 nights as you had to get the part needed for our AC replacement. I had minor surgery on Thurs and needed a place to rest afterwards and that helped out tremendously. In Texas you sure can't stay or live in your home with the temperature of 89-90 degrees. Thank you again for your generosity. I have already given your name/number to a friend of ours who was in need for help with their system. Thank you!
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  • Metro Air Conditioning Heating & Services
    I wish I spoke 3 or 4 other languages so that I could say "Thank you" in each one! Larry and Rochelle saved the day. Our air went out Monday. We were referred to Metro Air Conditioning Thursday evening. By Friday, 2:30 pm cool air was circulating through our home. Both Larry and Rochelle were amiable, lighthearted, professional and a breath of fresh air. They performed their jobs with excellence and high character. If this is the kind of air conditioner installation normally given at Metro Air Conditioning, then you have a client for life. (By the way, Larry was recommended to me by our church administrator. Evidently he did the work on our church. Another job well done! Believe me when I say it had been hot in the sanctuary for years! Thanks to Larry and, I imagine, his team, it just ain't so no more!). Thanks again Metro Air Conditioning.
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  • Metro Air Conditioning Heating & Services
    Recently I had a new air conditioning unit installed by Metro Air. I wanted to let you know what a nice young man came to discuss my needs on this new unit. Marvas is an asset to your company. He was neat in his appearance and a gentleman. He discussed repairs or the option of a new unit. While the unit was being installed, he came by to check on the progress and after the installation he came by the check out the new unit. I think your company should be aware of the conduct of your employees. This is the reason for this letter. Also, I will recommend your company for their quality of work and the quick response to the customer.
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  • Metro Air Conditioning Heating & Services
    On November 18, 2011 I called on Metro Air to come out to my house to service my heater. The office staff made sure that they acquired all information from me that they felt was important. Within one hour of me calling to request service the ladies in the office were calling me to tell me that a technician was headed my way. With in thirty minutes of the ladies giving me a courtesy call, the technician showed up to my door ready to work. The technician that came out was very respectful of my home and my time. He put shoe covers on his feet even after I told him that he did not have to. I would strongly recommend Metro Air Conditioning to anyone because their service is prompt and very fair! Thank you Metro! I will be calling you again in the future!
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  • Metro Air Conditioning Heating & Services
    Metro Air Conditioning performed a thorough examination of each room, crawl space, interior and exterior areas. The technician from Metro Air Conditioning stated if they could get the master bedroom cool, then they would give us a $500.00 cash refund which was provided in writing. They offered several finance options with very low interest rates which made it affordable and easy to fit into our budget. Metro Air Conditioning's heating and AC replacement estimate detailed step by step the equipment and work that would be performed with replacing the original two units. The work was completed timely, efficiently, and in a very professional manner. After the job was done, the technician called daily inquiring about the temperature in the house and master bedroom.
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  • Metro Air Conditioning Heating & Services
    Metro Air came out to my house in a timely fashion. They kept me updated and informed throughout the entire experience. The technician completed a thorough diagnoses of my unit. He showed me exactly what was going on and what it would take to get my unit up and working. He provided paperwork and explanations for everything. Thank you Metro Air for cooling my house off!!!!!
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  • Metro Air Conditioning Heating & Services
    Recently, I had a new air conditioner installation by Metro Air Conditioning. I wanted to let you know what a nice young man it was that came to discuss my needs for this new unit. He is an asset to your company. He was neat in appearance and a gentleman. He discussed repairs or the option of a new unit. While the unit was being installed, he came by to check on the progress and after the installation, he came to check on the new unit. I will recommend your company for their quality of work and their quick response to the customer.
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  • Metro Air Conditioning Heating & Services
    I want to say again how great my experience was with your company and the people in it. Corey was hard-working, and what really impressed me was that he showed up at 4:15PM for a 4:15PM appointment. That's rare these days. You were terrific on the phone keeping me informed of what was going on with my repair request. You made me feel as if I were the only customer you were trying to please when I'm sure you had dozens of customers wanting your attention. You can bet I'll use your company the next time I need HVAC service. I'll also spread the name of your company to anyone looking for HVAC work.
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  • Metro Air Conditioning Heating & Services
    I was mowing my lawn on Saturday morning and accidentally got too close to my AC unit and broke a line. I called Metro Air Conditioning and Ms. Letha Thompson answered the phone and she listened patiently as I explained my problem. She then assured me that she would put me on the board and a service technician would get back to me. But by it being the weekend, I was a little nervous and concerned that I would be without air for the entire weekend. I continued to call back every hour or so just to make sure I would not be forgotten. Letha was very calm, patient, and understanding and she assured me that I was still on the board and had not been forgotten. This may seem small and insignificant, but it is very difficult to get air conditioner repair servics on the weekend, so she assured me at a time when I needed it the most. Please be assured that I will tell all my friends about Metro Air Conditioning.
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  • Metro Air Conditioning Heating & Services
    The technician was on time, did a very nice cleanup and explained everything and what my air conditioner repair would cost. I'd definitely recommend Metro Air Conditioning.
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  • Metro Air Conditioning Heating & Services
    We have used Metro Air Conditioning for many years......they are honest, and do a super job with their HVAC service.
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  • Metro Air Conditioning Heating & Services
    Metro Air Conditioning has quick air conditioner installation service and very reasonable prices.
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  • Metro Air Conditioning Heating & Services
    We called several air conditioner repair service companies before I found Metro Air Conditioning. Not only was the lady who scheduled the appointment very friendly, she worked with me to make sure that we could find a time that did not cause me to take off of work. The $29 service call was by far the lowest price any of the service companies we called quoted. The technician arrived 10 minutes early for our appointment and was so professional about explaining to me in simple terms exactly what was wrong with my air conditioning unit. He fixed it in about 30 minutes and now it is working great. I appreciate the honest and dependable service and would recommend Metro Air Conditioning to anyone needing a trustworthy and competent service company. Thanks so much!
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  • Metro Air Conditioning Heating & Services
    A Special Thanks to the owner and staff of Metro Air Conditioning, Heating Services. Thank you for your act of kindness during this Thanksgiving season. You and your staff were gracious and thoughtful enough to take the time to adopt a family from our church, by providing and personally delivering them Thanksgiving Dinner with all the trimmings. This was truly a Blessing to their entire family. You are the standard in which others should be measured. Thanks for giving back to the community and for providing top quality furnace and hvac repair services throughout Dallas Texas and the surrounding communities! May God Continue to Bless you and The Metro Air Conditioning staff.
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