FAQs

FAQs

Metro Air Conditioning Heating & Services

Have an HVAC-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • What is the SEER Rating?

    The Seasonal Energy Efficiency Ratio (SEER) is how the efficiency of your heating and cooling equipment is measured. The SEER is the amount of cooling your system will deliver per dollar spent on electricity compared to other systems. For example, a three-ton unit may have a SEER efficiency rating of 13, 14, or 15. The higher the SEER, the more efficient the system will be. The SEER rating of any given unit can range anywhere from 13 to 21. For more information, contact our AC contractors at Metro Air Conditioning Heating & Services!

  • Why is the SEER rating on the energy guide different than what my dealer quoted?

    Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the same series indoor unit. The SEER rating of a system is based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace or air handler), play a vital role in the total rating. Contact our AC contractors to learn more!

  • Why should I have regular (or preventative) maintenance? How often should I have it performed?

    Your heating and cooling systems work incredibly hard to perform their daily functions for your home. The constant stopping, starting, and continual operation can wear down any machine if the proper care and maintenance are delayed. However, by performing regular maintenance, you can maximize the lifecycle of your heating or cooling unit and guard against many common equipment failures. Preventive maintenance inspections performed by AC contractors on a regular basis can uncover leaks, rust, rot, soot, frayed wires, and corroded electrical contacts. It would help if you had maintenance completed on your system regularly to ensure maximum efficiency and prevent possible problems that may occur in the near future.

  • What equipment requires regular (or preventative) maintenance?

    In our experience, heat pumps and air conditioners require a professional tune-up twice a year (in the spring and fall). Inspections on boiler and furnace systems should include ductwork, pipes, dampers, valves, chimneys, registers, radiators, pumps, blowers, fuel lines, oil tanks, and every part of the actual furnace and boiler. Meanwhile, heat pump and air conditioning unit inspections should also include inspections of the fan, compressor, indoor coils, outdoor coils, and refrigerant lines. When you need an inspection, get in touch with our AC contractors!

  • I need help troubleshooting a problem with my equipment. What should I do?

    As your local Trane dealer, Metro Air Conditioning Heating & Services is your troubleshooting expert and is glad to help you. In addition, Trane also provides a network of troubleshooting technicians at Trane distribution centers across the country, which Metro Air Conditioning Heating & Services will utilize to address your concerns. Should we encounter a situation that requires additional factory help, we will contact our factory-supported service managers for assistance. If you need help troubleshooting, rely on our AC contractors!

  • What are the advantages of a programmable thermostat?

    Since they are electronic, programmable thermostats are more accurate and efficient than thermostats that contain mercury. With programmable thermostats, you can control the temperature in your home at different times of the day without ever touching your thermostat. Because everything is automatic, you will never forget to change the setting on your own. Get in touch with our AC contractors to learn more!

  • What type of filter should I use and how often should I replace it?

    According to Bob Vila, a popular home improvement publication, it's recommended to change your HVAC air filter every one to three months. Standard filters work to keep your system and its ductwork clean, but they don’t really improve indoor air quality. To do that, you need a media air cleaner. The media filter rests between the main return duct and the blower cabinet and will improve dust and particle removal up to seven times that of a standard filter, according to our experts. However, upgrading to a pleated media filter will remove everything from dust to airborne viruses from the filtered air. Always choose a filter that matches your blower’s capacity. For optimal efficiency and filtration, our AC contractors recommend you replace your disposable filters at least once a month. If you have washable filters, they should be cleaned once a month.

  • Why can't I find the correct size furnace filter at my local home improvement store for my Trane brand equipment?

    Filters for your Trane unit are made from higher-quality materials than those of the disposable filters found in retail stores. For that reason, replacement Trane filters can only be purchased through a Trane dealer. However, keep in mind that some Trane filters are reusable and can be washed by hand in cold water. If you have further questions, contact our AC contractors today!

  • Where can I get parts for my Trane equipment?

    As a Trane dealer, our AC contractors are the best resource for identifying and supplying the correct, current parts for your system and providing the best pricing and availability.

  • Which Trane equipment will best fit my home?

    There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface, and configuration, geographic location of your home, duct sizing and arrangement, and many others. Metro Air Conditioning Heating & Services can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family’s needs. Depending upon the construction of your home, one ton of air conditioning can cool anywhere from 300 to 800 square feet of home, according to our experts. The only way to ensure the size of the system you purchase will be large enough to heat or cool your home, but not any larger than you need, is to have your home’s individual heating and cooling needs evaluated by a licensed professional. Contact our AC contractors today!

  • What does my warranty cover?

    Under the standard factory warranty, Trane covers parts that fail during the warranty period due to defects in the part. The warranty does not cover labor. A warranty certificate was included with your homeowner information packet and is specific to the model numbers, serial numbers, and installation dates of your products. All Trane equipment we install is registered with Trane Corporation to ensure your 10-year parts warranty. If you cannot find your warranty certificate, Metro Air Conditioning Heating & Services will also be able to provide you with that information. With a Metro Air Conditioning Heating & Services Total Comfort Plan, you’ll have a 10-year parts and labor warranty on your Trane equipment.

  • What is the life expectancy of my unit?

    Dependable Trane products are among the longest-lasting heating and cooling products available. For your specific equipment, there are many variables that affect life expectancy, including, of course, the regularity of routine maintenance.

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